Microsoft Teams Voice

Microsoft Teams Voice

As part of our immediate response to the COVID-19 pandemic in March 2020, we activated 10,000 Microsoft (MS) Teams licenses across the State and, currently, we have between 6,000-8,000 employees actively using MS Teams every day. At the same time our in-house telephone system is nearing end of life.

Consequently, it makes sense for us to begin to implement MS Teams’ ‘softphone’ capabilities which adds a telephone interface to MS Teams offering multiple calling functions from a dial pad to call handling features such as Mute, Hold, and Transfer.

This, along with the wider functionality of MS Teams, reveals a wide range of communications channels in one place: internal and external telephone calls, messaging, SMS capabilities, video and web conferencing, screen and file sharing, etc. All with one telephone number, a single sign-on, and an integrated contact list.

The MS Teams Voice Pilot project kicked off on September 15 and will implement around 500 ‘seats’ by the end of 2020. Assuming this goes smoothly, the rollout will then continue through 2021 with the intention of replacing all 14,000 handsets which make up the current in-house telephone system by the end of the year.

As the rollout progresses, employees will be provided all appropriate MS Teams Voice systems training.


Departments & Divisions Participating in the Pilot

CED (Anchorage)

  • Approximately 71 Participants
  • Liaison/POC – Ron Duvall / Melissa Dumas
  • Tentative Transition Date: 12/17/2020

DFG (Anchorage)

  • Approximately 241 Participants
  • Liaison/POC – Robin Bartlett
  • Tentative Transition Date: 12/10/2020

DOL Job Center (Juneau)

  • Aapproximately 6 Participants
  • Liaison/POC – Paul Hegg / Jemima Drummond
  • Tentative Transition Date: 12/17/2020

DOT&PF (Juneau)

  • Approximately 26 Participants
  • Liaison/POC – Vince Yelmene / Edwell John
  • Tentative Transition Date: 12/17/2020


Law (Anchorage)

  • Approximately 10 Participants
  • Liaison/POC – Jennifer McCaul
  • Tentative Transition Date: 12/17/2020

OIT (Anchorage & Juneau)

  • Approximately 127 Participants
  • Liaison/POC – Kyle Davidson
  • Tentative Transition Date: 12/8/2020

Project Manager: John Natteford

Wostmann & Associates          |          Project Lead          |

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